At Intersec, we recently evolved from a DevOps-driven model to a broader CloudOps approach. This shift reflects how software delivery has evolved and how the cloud has become unavoidable, even for governments and telecom operators. At Intersec, we chose to adapt our offer early in this transformation, ensuring our customers gain the benefits of CloudOps without being slowed down by legacy systems. In this interview, Clément, our Head of Platform Operations, and Matthieu, Cloud Product and Solutions Strategist, explain why and how we made this change.
Ten years ago, deployments were naturally more complex and tailored to each customer. Integration and R&D teams often worked separately, which limited ongoing visibility once a platform was delivered. Every project required significant customization, making it harder to reuse previous work and extend best practices. As a result, deployments tended to be longer and resource-intensive for both our teams and customers.
On-premises environments relied on virtual machines (VMs) and Ansible scripts, without the benefits of containers. It was more complicated to deliver updates. A single system update could affect the application through dependencies, which could create potential risks. Customers could then be reluctant to upgrade, fearing the potential impact on their live environments. This meant security patches and performance improvements were often delayed.
Now that our applications are containerized, we can test updates consistently across development, pre-production, and production. Integrity is ensured throughout the process, which makes updates smoother, safer, and faster.
The change was both technical and cultural. With CloudOps, we adopted a cloud-first mindset.
Our teams have now come together as a single, unified group overseeing the entire chain, from packaging to delivery. This team also drives innovation at Intersec. For example, they developed the AI engine behind Intersec AI.
Applications are now deployed in SaaS mode, which means Intersec takes care of updates, security, and reliability. Customers do not need to dedicate internal teams to manage these recurring tasks.
In the past, DevOps focused mainly on automation and packaging on the R&D side.
CloudOps was created to bring full visibility and expertise from development to integration and customer support. The objective is to have one team carrying out best practices while keeping an eye on every step of the development and deployment process. This ensures all our products comply with our standards and quality requirements.
Customers gain several key advantages:
CloudOps acts as a centre of expertise. It provides Professional Services with tools and processes to help them deliver compliant deployments efficiently.
CloudOps also works with Solution Architects to design architectures tailored to customer requirements. This close collaboration ensures that every deployment is technically sound and fully aligned with customer needs.
CloudOps is already implementing AI tools to support our employees internally. The team’s goal is to be the technical reference on all new cloud-related topics.
AI presents both opportunities and challenges, especially in terms of the infrastructure required to deploy and operate it at scale. CloudOps is preparing for these challenges, ensuring our teams are ready to take advantage of the next wave of innovation.
Moving from DevOps to CloudOps has transformed how we work. It is about more than technology. It is about culture, collaboration, and continuous improvement. Most importantly, it is about creating greater value for our customers.
At Intersec, CloudOps is how we deliver today and how we are preparing for tomorrow.