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Customer experience regroups all the interactions with the customer and the company during its Customer journey. According to UCToday nine out of ten consumers want an omnichannel experience with seamless service between communication methods. Therefore, the first step for the customer to interact effectively with the brand is to generate a successful and enjoyable global experience. Towards the future, customer experience could be the competitive differentiator for a company’s success.
To know more, do not hesitate to check our contextual marketing solutions.
To learn more:
→ Metadata advantage - Video series
→ Intersec recognized by Gartner for telco data monetization
What are telcos betting on?
Whitepaper
CSPs confront fierce competition, necessitating enhanced connectivity, innovation, and efficiency across various sectors while adhering to strict regulations and prioritizing privacy.
Relying solely on data and SMS monetization is insufficient; CSPs must reinvent themselves within the value chain, grappling with stringent regulations. Despite excitement for 5G, effective monetization strategies remain elusive. Intersec's global poll of 800 telecom professionals unveils diverse data monetization opportunities which you can discover in our whitepaper.
