Trela – Industrial crisis management

Context

In the heat of August, with temperatures over 40°C, and following a breakdown in the ventilation system, a fire broke out in a factory. The industrial site produces various chemical products for the fine perfumery, detergent and lubrication markets. Rapidly, the fire became uncontrollable. Toxic chemicals began to escape. A regional crisis unit was set up and the Prefect launched a crisis management operation.

Solution

On a national level, a location-based SMS was immediately triggered by the Prefecture in surrounding regions to all citizens exposed to the risk using FR-Alert. On a local level, the mayors of the affected cities decided to refine the instructions for the inhabitants closer to the plant and sent 3 messages using Trela:

The 1st one targeting the people living less than 5 km away instructing strict confinement,
The 2nd one to a buffer zone to ask them not to go near the plant,
The 3rd one to a predefined group of parents to ask them not to approach the schools until the end of the alert

Trela then replicated the messages on the cities’ social networks and transmitted through voice calls the messages to people who did not have a cell phone, mostly elderly people.

“

With Trela, we support mayors, presidents of inter-municipalities and managers of critical infrastructures in the exercise of their competences in the face of risks to effectively complement the crisis management of the government which has FR-Alert.

”

Charlotte Thomas

Trela director

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