emergency call

Emergency call location & routing

Our emergency caller location and touring solution combines multidimensional cellular device locating capabilities to provide emergency services with critical, certified, up-to-date information.

It leverages on network-based plus handset-based location techniques and Advanced Mobile Location (AML) available data, to make the most of it in all circumstances, allowing first responders them to save more lives and protect better assets.

 

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Future-proof emergency location service

Fully compliant

As member of standardization bodies, Intersec implements norms and guidelines related to emergency call handling and caller location management: 3GPP, ETSI, EMTEL, ATIS, IETF, GSMA, EENA, GDPR, Etc.

99.999% uptime

When it comes to emergency calls, every second counts and failure is not an option. Carrier-grade “five nines” is of essence to mission-critical communications with public in distress.

 

Telco expert since 2004

Intersec, an ICT specialist since its inception, offers a robust catalog of location technologies, providing public safety answering points (PSAPs) with certified and highly accurate location data for dispatch.

Combine AML & network-derived location

Fast, reliable and accurate caller location

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When an emergency call is initiated, the Communication Service Provider (CSP) must identify the caller's location quickly and accurately. Identified location is instrumental for proper call routing and call setup with the relevant Public Safety Answering Point (PSAP) in charge of the situation in the concerned area. Intersec emergency call handling solutions cover any type of networks and calls:

  • Mobile carriers, Fixed broadband carriers, Emergency service networks, ESInet/NGCS, NG112/911/xxx networks, …
  • Circuit-switched calls, Packet-switched and IMS calls, 2G, 3G, 4G, VoLTE, 5G, VoNR, WiFi calling / VoWiFi, VoIP, ...

Route the emergency call to the most relevant PSAP

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Intersec passive location technology automatically retrieves access point identification of all handsets connecting to VoWLAN and looks-up for their corresponding location on a Wi-Fi access point location database. On the fly, the solution ensures their consistency, leveraging on the mobile network cell cartography. The operator therefore benefits from an emergency call solution fully compliant with local regulation, that provides trusted and reliable location for all emergency calls in any situation.

Reduce response time

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To appropriately handle the situation, PSAPs also require access to the caller's location information. Another critical function of the original telecommunications operator is to report certified and most accurate locations with human-reading addresses to be used in dispatching and guiding emergency units to the exact site of the incident and minimizing vertical response time.

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telco
emergency alert

Intersec emergency call solution

GeoSafe EC

GeoSafe EC

Locate and route all emergency calls

As technology develops, so does our ability to respond to emergency calls (EC). Combining positioning technologies not only accurately routes the call or SMS to the most relevant PSAP, but, most importantly, ensures the reliability and accuracy of the location information, whether the caller's phone is equipped with AML or not. In other words, AML-related data combined with MNO-originated location ensures that the most accurate and reliable location information is reported and that no one is left behind.

Seamless location & routing

On-demand & mass geolocation

Location-based routing

AML

2G to 5G

VoLTE, VoWiFi, VoNR

All emergency LCS

NG112-911-xxx & PSAPs

Technology

Key capabilities

The solution combines on-demand (active) geolocation, mass (passive) geolocation, location-based routing, and AML to obtain the most reliable location.
Works with any cellular network architecture and the IMS network; Supports all mobile network generations (2G to 5G); Supports all types of emergency calls (landline, mobile, VoLTE, VoWiFi, VoNR...).

Functions seamlessly with emergency LCS, from legacy PSAP infrastructures to current NG112-911-xxx emergency communication networks and PSAPs; Uses standard protocols.

Comprehensive & fully modular

Network- & device-agnostic

Seamless integration

Comprehensive & fully modular

Network- & device-agnostic

Seamless integration

The solution combines on-demand (active) geolocation, mass (passive) geolocation, location-based routing, and AML to obtain the most reliable location.
Works with any cellular network architecture and the IMS network; Supports all mobile network generations (2G to 5G); Supports all types of emergency calls (landline, mobile, VoLTE, VoWiFi, VoNR...).

Functions seamlessly with emergency LCS, from legacy PSAP infrastructures to current NG112-911-xxx emergency communication networks and PSAPs; Uses standard protocols.

Case study: emergency location for MNOs

Context

A Gulf country's mobile network operators were running a fragmented stack of point solutions for their location and emergency services & public warning solutions, each from different vendors, each requiring separate maintenance contracts, integration efforts, and upgrade cycles.

As 5G rollout accelerated and new positioning capabilities emerged, the limitations of this approach became increasingly apparent: operational complexity, mounting costs, and an architecture that was structurally unable to keep pace with network evolution. Passive subcell accuracy, for instance, would have required yet another vendor engagement. The operators set out to consolidate, replacing the entire stack with a single, integrated, end-to-end platform.

Solution

One vendor, one platform, full coverage

Intersec was selected by the country's mobile network operators as the sole vendor to replace and unify their entire location and emergency response services. The platform covers the full spectrum of use cases:

  • Passive cell and passive subcell positioning
  • GMLC/SMLC (active cell and subcell)
  • Emergency call location
  • Location-based SMS and Cell Broadcast Service
  • Lawful intelligence

By consolidating onto a single platform, the operators eliminated the maintenance overhead and integration complexity of their previous multi-vendor architecture, while gaining access to best-in-class subcell positioning accuracy across all safety and security use cases.

Discover the success story
For the first time, passive cell, passive subcell, GMLC/SMLC, emergency call location, and lawful intelligence are all delivered through a single, fully integrated platform. That consolidation changes everything for our operations, our teams, and the people we serve.”

Head of Security Operations, MNO